At a Glance

Many ERP projects fail, not because of the technology but because users fail to adopt the system. Like any other ERP, Dynamics 365 Business Central comes with its own share of challenges, from limited training to data migration problems. Expert support and guidance from a partner like Brookland Solutions can smoothen the adoption process.

Why User Adoption is Critical for ERP Success

Implementing Microsoft Dynamics 365 Business Central ERP is a valuable addition to any organisation looking to improve operational efficiency and gain valuable business insights across finance, supply chain, and customer management. 

However, Gartner research predicts that up to 70% of ERP projects fail to meet business expectations by 2027. The root cause of this failure is attributed to poor planning, lack of risk management and subpar user adoption strategies.

This highlights that implementing an ERP is not enough, and most ERP rollouts fail not because of the tech, but because users fail to adopt it. Likewise, the true potential and value of Business Central can only be realised when users are ready to accept and use it. This is where Dynamics 365 Business Central training and support play an indispensable role in ensuring smooth ERP user adoption.

Through this guide, you’ll understand the common challenges in cloud ERP adoption and how Brookland Solutions’ D365 Business Central support can make a world of difference.

Common Challenges in Adopting Dynamics 365 Business Central

Dynamics 365 Business Central is a cloud-based ERP with powerful features for SMEs. But make sure your business watches out for these challenges during the ERP adoption process.

Inadequate Training

Training is central to ERP user adoption, yet many organisations miss out on providing adequate resources or guidance post-implementation. Without proper training protocols, your users can feel confused and overwhelmed by the new system and may feel frustrated and end up underutilising the ERP’s potential.

Resistance to Change

If your employees are accustomed to older systems in the Microsoft ecosystem, like NAV or GP, they may be reluctant or resist the transition to Business Central. This resistance to change is either from a lack of comprehension of a new environment or a fear of new technology. After years of using older systems, they may be more comfortable in their older workflows and feel unsure about the efficiency and effectiveness of the new technology.

Data Migration Issues

Migrating business data from one system to another is a tricky process. Data migration from older systems like Dynamics NAV can be complex, particularly if the data is not cleaned and mapped. Improper data migration can lead to inaccurate information and mean additional time and effort spent sifting through data, which can affect the confidence and trust of end users in the system.  

Gaps in Customisation

Business Central offers a wide range of features for growing SMEs. These features can be customised according to your business’ needs. But improper customisation or misalignment between your business’ requirements and BC’s features can lead your team to face operational hurdles and difficulty in using the system.

How Can Brookland Solutions’ Expert Support Address These Challenges?

The above common challenges may seem like a roadblock in your ERP user adoption process. However, one of the most effective ways to overcome these challenges is by gaining support from the right experts.

This is where Brookland Solutions can parachute in as your Microsoft ERP partner and offer you the required support and guidance to make your cloud ERP adoption as smooth as possible.

Tailored Training Programmes

A powerful cloud ERP like Business Central is not something you implement and forget. It needs to be supported with role-based Dynamics 365 Business Central training that ensures your employees receive the intended guidance to effectively use this ERP. Our designated BC consultants train your team to feel confident in using the system with training in functionalities that are relevant to their daily operations.

Change Management Strategies

Change management strategies can ease the transition from old systems to the new Business Central and overcome change resistance. With Brookland Solutions’ D365 Business Central support services, we help in setting clear expectations and addressing any concerns that may arise. This reassurance and communication help your employees understand the value of the new system and its benefits. With this in mind, they’re more open to embracing it.

Data Migration Assistance

A smooth data migration is possible with our D365 Business Central support. From data cleansing to data mapping to validating and testing, we ensure your data is accurate, aligned, and correctly migrated and functional post the migration process.

When you work with trusted Business Central experts like us, you can avoid the common risks in migrating business data.

Customisation and Integration Support

Brookland Solutions’ expert consultants ensure your business gets the required customisation and integrations with other tools. Once you’ve outlined your expectations in the discovery and planning phase, we can customise Business Central ERP to fit your business’ needs. We bring in deep ERP expertise, when and where your business needs it.

With our continued D365 Business Central support, your system works as expected and encourages your employees to use it regularly and productively.

Ensure Successful User Adoption with Brookland Solutions

Successful Business Central ERP adoption in your organisation goes beyond implementing the system; it’s also about the ongoing support, training, and expert-led guidance that builds confidence in using the system. Your team deserves an ERP that works the way they do.

As a Microsoft Partner for over twenty years, we’ve guided multiple businesses in embracing the complete potential of Dynamics 365 Business Central. Our expert support, training, migration assistance, and customisations have helped UK SMEs overcome the common hurdles and improve their user adoption of Business Central.

Need expert help and support with Business Central adoption? Get in touch with our team today. Book a consultation.