Changing Your Microsoft Partner
Why Consider Switching Your Microsoft ERP Partner?
Switching your ERP partner is more of a strategic move than a technical one. The right product with the right support can do wonders for your business, including cost savings, improved features, greater operational control and better integration with your business processes.
Offering this support is your Microsoft ERP partner who understands your unique business needs and designs a system that connects teams, amplifies productivity, improves efficiency and sustains growth.
Read More
However, there may come a time when your existing ERP vendor no longer supports your business the way you need.
If your business is looking to switch to an ERP partner that offers ongoing support, consider Brookland Solutions. We’re a Microsoft Solutions Partner specialising in Dynamics products and services, including Business Central and NAV, serving a wide range of businesses across the UK.
Contact us today for reliable ERP vendor support through our ERP partner change service.
Why Businesses Change ERP Vendors
Choosing an ERP partner is a long-term decision, but your business requirements, priorities and service expectations may change over time. Your organisation may reach a point where your existing ERP vendor or support
Here are 7 signs that your ERP partner is holding you back.
1. Poor Support and Aftercare
If you’re not receiving the level of support and aftercare you expected after the initial implementation phase, it’s a sign to explore other partners.
2. Misunderstanding Your Needs
Your Microsoft ERP partner needs to clearly understand what your business does and what you expect from the Microsoft ERP solution. If they fail to understand your unique needs, it can affect your ERP’s effectiveness.
3. Lack of Industry Experience
Microsoft Partners with industry experts who understand your business and can configure the ERP system to your specific needs. Your business might be missing out on functionalities without the right knowledge and expertise.
4. Unmet Expectations and Project Failures
When the ERP and vendor support fall short of your expectations or fail, it’s a clear indication that your Microsoft Dynamics partner may just not be the best fit for your business.
5. Underutilised Software
Your business is missing out on significant benefits if the Microsoft ERP is underutilised or not optimised to its full potential. You need a knowledgeable Dynamics 365 partner that can make the most of the ERP system’s potential.
6. Inability to Scale
Your ERP needs to scale as your business scales. If your existing vendor can’t provide the necessary infrastructure or support, it’s time for a change.
7. Inadequate Training, Account Management, & Support
A partner’s role doesn’t end at implementation and deployment. Proper training, account management and support are necessary for a successful ERP experience. If you find your current partner lacking in these areas, it’s high time you consider an ERP switch.
At Brookland Solutions, we help businesses gain confidence in their ERP investment by providing responsive support, practical advice and a clear roadmap for business success. We pride ourselves on our excellent customer service and strive to provide seamless implementation and upgrades, and timely ongoing support from a UK-based team.
A Seamless ERP Partner Switch Process
Switching ERP partners is a serious commitment for any organisation. At Brookland Solutions, we take the ERP partner change process seriously.
Whether you want to change the partner for a subscription or change the Value Added Reseller (VAR) for on-premise solutions, contact us for a smooth transition.
ERP Vendor Support Services
Your business may seek ERP vendor support when you’re experiencing challenges with your current support arrangements or looking for a more dependable service provider.
Brookland’s ERP vendor support services help your business get more value from your ERP system.
Our support services include:
- Issue diagnosis and resolution
- User assistance and training
- System health reviews
- Optimisation, upgrade and enhancement guidance
- Ongoing account management
Whether your ERP environment is highly customised or based on standard functionality, we can provide a support model aligned with your business goals.
How to Choose the Right Microsoft ERP Partner
Switching ERP partners comes with its own set of challenges, but with our experienced team, you can rest assured that all risk management measures will be implemented.
Data Migration Best Practices
Our data migration best practices include data cleansing, mapping, and validation. Such practices ensure your organisation’s historical data is accurate, complete, and compatible with the new system.
Compliance & Data Security Considerations
Brookland Solutions is committed to making sure system migration is carried out in complete compliance with data protection (UK GDPR) without compromising the privacy and integrity of your sensitive business information.
Integration with Existing Systems
A key sign for a successful ERP implementation is that it integrates effortlessly with your existing systems, including CRM, HR, and accounting platforms.
Customisations & Support
It works best for everyone if you’re open to sharing what was lacking in your previous partnership and what you’re expecting in the new one. This will help us understand and build better ERP solutions for your business.
How Brookland Handles ERP Vendor Transitions
How Brookland Handles ERP Vendor Transitions
Changing your ERP partner should be a structured and low-risk process. We follow a transition approach that ensures your operations continue as usual while understanding your ERP environment.
- Discovery and assessment: We review your current ERP, support arrangements, system architecture, customisations and workflows to gain a clear picture of your requirements.
- System review: Our consultants assess your system’s health, configuration, security and custom developments to identify any risks or opportunities for improvement.
- Support onboarding: Our team sets support procedures, escalation paths, service expectations and communication channels. This allows users to know where and how to access assistance when needed.
- Continuous improvement planning: Following the transition, we provide recommendations for system optimisation, process improvement and future development opportunities.
Business Central & NAV Support
Our Business Central consultants support organisations across finance, operations, inventory, purchasing, sales, reporting and workflow management.
Our support services include:
- User support
- Configuration assistance
- Reporting support
- Security management
- Performance optimisation
- Extension and enhancement guidance
We also support a wide range of NAV versions and help businesses maintain legacy ERP environments. Our NAV support includes technical troubleshooting, functional support and user assistance, amongst more. Learn more here.
Migrations and Onboarding
Our onboarding process avoids potential disruptions to users and your business operations.
We identify risks early and establish clear support processes while working with internal stakeholders to ensure a smooth migration and onboarding.
Our team will ensure migration is carried out carefully and professionally, providing:
- Migration and replacement
- Legacy ERP Modernisation
Learn more about our migration and system replacement services here.
Why Businesses Choose Brookland for Ongoing ERP Support
We’ve been working with Microsoft Dynamics since 1996, when Dynamics NAV was first launched in the UK.
Since then, we’ve helped multiple businesses migrate their ERP systems from other resellers. Our nearly three decades of experience and strong track record of successful Microsoft Dynamics 365 Business Central implementations and upgrades show we’re here for the long haul. This also means you can count on us for long-term continuity and support for your business.
We see our ERP vendor support services not as a mere product for your business, but as a solution that addresses the unique challenges you face when your existing partner isn’t delivering. We’re here not just to sell ERP vendor support packages, but to build relationships, whether you’re looking to implement, upgrade, find support or access training.
Here’s what you can expect from us:
- Experienced Microsoft ERP consultants
- Long-term business relationships
- UK-based dedicated support team
- Complete implementation, upgrade, support, and training
- Customisation potential
- Quick turnaround times
Choose the right partner that always puts customers first. Make sure your ERP switch is successful with Brookland Solutions. Still unsure? Get in touch to ask your questions, or contact us for a demo.
Meet Lesley, one of our team members who helps with ERP migration
