Dynamics 365 Support
Support for Dynamics 365 Business Central
Brookland Solutions has a dedicated support team that offers technical ERP support services to our clients across the UK. We take the time to get to know all our clients and their businesses, so when that all-important support call comes in, we understand the question and can deliver an accurate solution.
Our Business Central support packages can be tailored to your business’s requirements. The cost of our ERP support packages is based on the scope of your system and is determined by factors such as the number of users, the number of partner add-on integrations, the extent of customisation and the system’s complexity.
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As a Dynamics 365 support partner, we have been supporting Microsoft software users for over 20 years, so we have experience identifying and resolving issues that may arise. We can solve most problems, including post-implementation ERP support issues, with secure remote access to your system. We’ll get your support issues resolved quickly to help you avoid disruption and downtime.
Contact us today for reliable Business Central support.
Out-of-hours support
We offer extended support outside of our standard working hours (9 am – 5.30 pm), by arrangement.
Nationwide support
We can diagnose and solve most problems with our secure remote access to your system.
UK-based team
Our support team works alongside the rest of our team to deliver a unified and professional service.
Review sessions
We can set up meetings to discuss ways you can enhance your use of Dynamics Business Central and NAV and get the most out of your system.
Simple process for changes
We have simple processes in place for the discussion and approval of system changes.
Access to consultants
With our ERP support services package, you have access to our consultants alongside our support team.
Proactive ERP System Support Services
Proactive ERP System Support Services
When your ERP system encounters issues, it can disrupt your day-to-day operations, ultimately affecting team productivity, customer service and your profitability.
With proactive ERP system support services, Brookland Solutions helps you prevent problems before they affect your business. We work as an extension of your team, identifying opportunities for improvement and resolving issues quickly as they arise.
Unlike standard ERP support services, we don’t just respond to support tickets. We focus on minimising downtime and maintaining business continuity.
Many businesses combine ongoing support with continuous optimisation to improve reporting, automate manual processes and make better use of Business Central.
Dynamics 365 Business Central Support
We are a Microsoft Dynamics specialist, which enables us to provide comprehensive Dynamics 365 Business Central support for businesses in need of reliable, ongoing assistance.
Our Dynamics 365 Business Central support services cover:
- Troubleshooting and user training
- System health checks
- Application update and maintenance
- Reporting and analytics support
- Security and access management
Whether your Business Central system was implemented by Brookland Solutions or by another partner, our support services can help you get greater value from your investment.
Unhappy with your current support provider or planning your next phase of development? From day-to-day implementation support through to consultancy, upgrades and process optimisation, we’ll help you get more from Business Central.
Still Using Microsoft Dynamics NAV?
We continue to support organisations operating legacy Microsoft Dynamics NAV environments while helping them plan for the future. Whether you need ongoing technical support or are considering a move to Business Central, our team can help you determine the right next step.
Support & Managed Services We Offer
ERP Vendor Support
Slow response times and inconsistent service quality can affect business operations and leave your teams frustrated.
Beyond support as a Microsoft vendor, Brookland Solutions offers a more focused approach built on responsiveness and accountability.
Our ERP vendor support services improve responsiveness, offer clear and practical guidance and recommendations and establish a stronger long-term partnership.
ERP Managed Services
As your business grows, your ERP requirements can change. Your internal teams may struggle to balance system management.
Brookland Solutions’ ERP managed services model offers support that aligns with your business’ needs. Our managed support services are designed to reduce pressure on your internal teams. You gain access to ERP experts who suggest continuous optimisation and improvement.
With our support, your ERP platform can continue to meet your operational and commercial goals.
What’s Included in Our ERP Managed Services
Our ERP managed service packages can be customised to meet your business’ needs and goals.
- System monitoring & health checks: We proactively monitor for potential issues before they impact users or operations.
- Upgrades and maintenance: Our team performs regular upgrades and maintenance to ensure your system remains stable, secure and supported at all times.
- Troubleshooting and issue resolution: Quick, expert assistance when technical or functional issues arise.
- Performance reporting: Gain visibility into your system’s health and areas for improvement.
- User training & adoption support: Maximise your ERP’s capabilities through practical training and guidance.
- Service level agreements (SLAs): Ensure clearly defined response times and support commitments as per your business’ needs.
Why Businesses Choose Brookland for Ongoing ERP Support
SMEs need support that goes beyond generic helpdesk services. They need a support partner that helps them improve ERP performance, support users and drive operational efficiency.
UK businesses choose Brookland Solutions because we combine in-depth technical expertise in Microsoft products with a real-world understanding of ERP challenges.
Our clients value:
- Microsoft Dynamics expertise
- Responsive, UK-based support teams
- Proactive problem solving
- Long-term partnerships
- Flexible support arrangements
- Focus on measurable business outcomes
From growing SMEs to established businesses, we support organisations that rely on ERP systems to manage operations, finance, inventory, supply chain and reporting processes. Book a consultation today to learn how we can help your business as an ERP support provider.
Meet Lianne, a consultant who provides ERP support & managed services
