Business Central & Returns Management
Returns management is the process of handling returned products efficiently to ensure a seamless experience for both customers and businesses. As a comprehensive ERP system, Business Central has a number of standard modules which streamline the process for users.
Microsoft Dynamics 365 Business Central handles returns and exchanges efficiently through several key features:
Sales Returns
- Return Orders: Create return orders to manage customer returns, including replacement items and restock fees
- Return Agreements: Enter return agreements to outline the terms and conditions of returns
- Posting Return Documents: Process and post return documents to update inventory and financial records
Purchase Returns
- Purchase Credit Memos: Create purchase credit memos from posted purchase invoices to specify changes
- Purchase Return Orders: Generate purchase return orders for better control and overview when shipping back items
- Partial Returns: Handle partial returns and reimbursements by editing purchase credit memos
Inventory Costing
- Unit Cost Tracking: Pick return items from inventory at the unit cost they were purchased at to preserve correct inventory valuation
These features ensure that returns and exchanges are managed smoothly, maintaining accurate inventory and financial records.
If you’d like to discuss more about how Business Central can help to streamline your business processes, or about making the move across to BC, reach out today to Brookland Solutions for a no obligation discussion. Get in touch!
July 7, 2025
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