The Total Economic Impact Of A Migration To Microsoft Dynamics 365 Business Central

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four representatives of organizations that recently migrated from an on-premises Microsoft solution (Dynamics 365 NAV, GP, or Business Central online) to Dynamics 365 Business Central. To provide additional context, Forrester also fielded a survey of 160 decision-makers from organizations that recently migrated to Dynamics 365 Business Central.

For the purposes of this study, Forrester aggregated the interviewees’ and survey respondents’ experiences and combined the results into a single composite organisation that has 150 employees and annual revenue of $15 million.

Overall Summary:

• Microsoft Dynamics 365 Business Central is a cloud-based ERP solution for small to medium-sized businesses.
• The solution helps avoid costs associated with on-premises infrastructure and supports better decision-making with real-time information.

Key Findings:

• ROI of 265% and NPV of $529K over three years.
• Productivity improvements: 12.5% for operations, 15% for sales, and 15.6% for finance staff.
• Cost savings: Avoided third-party fees and legacy ERP support costs.

Benefits:

• Improved decision-making and employee experience.
• Increased customer satisfaction due to real-time information access.

Costs:

• Subscription fees and implementation costs totalling $200K over three years.

Conclusion:

• The study highlights significant financial and operational benefits for organizations migrating to Dynamics 365 Business Central.