ERP in Service Management
Benefits of An ERP That Supports Service Management Businesses
- More organised job scheduling and dispatch tasks
- Easy mobile access for technicians and on-site engineers
- Integration with Dynamics 365 Field Service
- Track parts and resources in real time
- Clear visibility into technician workloads
- Centralised customer service history
ERP Software for Service Management Businesses
Service-based organisations often depend on conventional systems to manage their operations. Businesses offering maintenance and repair services, for example, often use manual processes for most operations, from coordinating with technicians to creating invoices.
However, with the increased use of smart technology and digital communications, the services industry has undergone a major overhaul and is experiencing significant growth. That said, businesses can no longer rely on legacy systems to keep up with the changing market demands and growing customer expectations.
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To stay competitive, your organisation needs reliable service management software customised to your business’ needs, and Microsoft Dynamics 365 Business Central is just the ERP solution you’re looking for.
An ERP software like Dynamics 365 Business Central does more than log service calls and manage contracts. Better yet, with a partner like Brookland Solutions, it can be customised into a comprehensive service management ERP that supports a productive working environment. As a Silver-certified Microsoft Solutions Partner (MSP), we help businesses like yours make the most of their Business Central investment.
Fill out our contact form to book a quick demo.
Why Service Management Businesses Choose Business Central
Companies in the service industry bank on speed, reliability and cost control. With a cloud-backed ERP solution like Microsoft Dynamics 365 Business Central for your service business, you gain a smooth operational experience when managing asset usage, customer contracts, parts inventory, and invoicing.
Access real-time data access and mobile technology to optimise internal operations while enhancing business output and improving customer satisfaction. No matter what device you use, whether a tablet or mobile, this software provides you access to critical job information and the ability to track key job-related tasks.
Whether you’re a firm into repair and maintenance or a service company, get comprehensive ERP support from Brookland Solutions for your service-driven business.
Features of an ERP Software for Service Management Businesses
Here’s what you can expect from Business Central for your service management company:
Job & Task Scheduling
Managing and tracking the service you are providing can be complex, but with Dynamics 365 Business Central, this task becomes easier than before. We can configure this ERP to support your service engineer team as well as complete important tasks, including scheduling service calls, tracking repair parts, assigning service personnel and supplying estimates.
Service Contract Management
Many companies need automation processes to organise their contract management system. Equipped with a range of tools, we customise Dynamics 365 Business Central to manage your requests for legal documents, document tracking, creation of contracts, compliance monitoring and contract delivery.
Resource & Parts Management
Through inventory management, your business can gain parts data of the location or the technician’s van in real time. With the right configurations, Business Central can help you track stock usage and sync consumption data directly from field service jobs, helping you avoid stock-outs or excess inventory.
Profit & Cost Tracking by Job
Service businesses are usually price-sensitive and focus on calculating costs and margins accurately. With Business Central customised for your service business, automatically track the cost of labour, parts, and overheads for every job. Generate invoices post-job completion for accurate billing, margin analysis, and financial performance insights.
Mobile Access for Technicians
Make it easy for your field engineers to access and update their work schedules on the go from a mobile or tablet. Create electronic work schedules that allow your team to make real-time changes to individual tasks and schedules according to priority. These valuable Business Central features ensure emergency calls are prioritised, work is completed on time, and your field engineers are always updated.
Customer Communication
You’ll be able to deliver the real-time information your employees need, whenever or wherever they need it. Dynamics 365 Business Central empowers your field engineers, support team or any other authorised team members to work together seamlessly, as all communications are added to a single electronic customer record.
Why Choose Brookland Solutions?
Brookland Solutions is a certified Microsoft Dynamics 365 Business Central specialist with extensive experience in deploying ERP solutions across a variety of industries, including the service management sector. When you choose us as your Microsoft Solutions Partner for Dynamics 365 Business Central, you benefit from our deep technical expertise and practical implementation knowledge from start to finish.
We create a service-focused ERP that is designed to meet real-world challenges: we structure your service jobs, automations, and contracts while integrating field technicians, parts management, and invoicing into a cohesive digital process. We can help you access the latest Business Central Premium features, including integration with Dynamics 365 Field Service, to ensure seamless job workflows and financial accuracy.
With Brookland Solutions, you gain a committed ERP solutions partner dedicated to helping your service business run efficiently, and grow profitably.
Contact Brookland Solutions for a demo today.
Meet Lesley, our Lead Consultant & Expert in Service Management ERP
