Business Central – Chat with CoPilot

With 2024 release wave 1, Microsoft introduced chat with Copilot: a conversational experience where people can get assistance from Microsoft Copilot to find data, get unblocked, or learn new skills. Most of our customers install one or more ISV add-on apps from Microsoft AppSource to enhance Business Central with industry-specific solutions, localized functionality, or other critical capabilities that meet their needs.

From April 2025, Copilot in Business Central can explain and guide workers through using functionality of these add-on apps, transforming Copilot from a simple “librarian” to an in-house expert that understands your unique Business Central.

Copilot’s chat capabilities have been enhanced with the following:

• Users can ask questions about content from installed add-on apps, such as new pages, fields, and business processes.
• Copilot explains and guides based on documentation provided by the apps installed in your Business Central environment.
• The Ask Copilot icon is available in tooltips for custom fields that originate from installed apps.

Copilot is built on Microsoft’s comprehensive approach to enterprise security, privacy, compliance, and responsible AI. Their philosophy is that your data is your data: customer data in Business Central is not used to train AI models.

Note

• Copilot responses are subject to availability and quality of the documentation provided by each app publisher. Microsoft isn’t responsible for third-party content provided by app publishers.
• This feature is part of Copilot chat and is available as a production-ready preview for production and sandbox environments in any country localization. Production-ready previews are subject to supplemental terms of use.
• This feature is supported in English only. While it can be used in other languages, it might not function as intended. Language quality might vary based on the user’s interaction or system settings, which may impact accuracy and the user experience.
• AI-generated content might be incorrect.

If you’d like to discuss more about Business Central’s upcoming changes, or about making the move across to BC, reach out today to Brookland Solutions for a no obligation discussion. Get in touch!