You’ve chosen Microsoft Dynamics 365 Business Central as your ERP of choice, and you’re ready to integrate it. But does the next step of implementation feel overwhelming?
Even if your current partner has successfully implemented a legacy system like NAV and now you’re looking to upgrade to Business Central, it doesn’t automatically make them the ideal partner.
When you implement Microsoft Dynamics 365 Business Central for your SME, you’re implementing a business transformation strategy. It’s one of the key decisions you can make for improving the efficiency of your business’ operations while boosting growth and profitability.
This is why your choice of Business Central implementation partner can make or break its success.
Whether you’re facing support issues or are having second thoughts about the expertise of your current Microsoft Business Central partner, here’s a guide to choosing the right team.
Why Choosing the Right Business Central Implementation Partner Matters
Integrating BC into your workflows is more than just installing ERP software; it’s about understanding your business, tailoring the system to fit your needs, and providing valuable training and long-term support to help your business grow and thrive.
As a result, you need a reliable Microsoft Business Central partner who educates you on new solutions and prepares you for the uncertainties of a rapidly changing market. Whether you operate a food and beverage manufacturing unit or run a warehouse and distribution business, you need a forward-thinking advisor to manage the various challenges that lie ahead.
Without this invaluable and timely guidance, your SME risks falling behind your competitors.
The right Microsoft Business Central partner ensures:
- Business Central fits your business’ needs
- Implementation is carried out in the allotted time and within your budget
- Your investment yields long-term benefits
- Your team is more confident and collaborative when using Business Central’s features
What to Look for in a Microsoft Business Central Implementation Partner?
With the numerous options available, making an informed decision about your next Business Central implementation partner can be tough. Follow our guide to help you make the best choice.
1. Microsoft Certifications and Core Competencies
When choosing an implementation partner, make sure you’re choosing a Microsoft-certified Solutions Partner for Business Applications. This certification means they’ve been assessed and met Microsoft’s high standards and have a proven track record of success.
You also need to make sure that their core speciality and experience lies in Dynamics 365 Business Central, and not just Dynamics products in general.
2. Industry Experience
You need to rely on an MS partner with a wealth of experience implementing and supporting Dynamics 365 Business Central for a wide range of industries.
Whether you’re a property management firm looking for a bespoke property management solution or an SME working in the arts and entertainment industry, you need experienced Dynamics 365 Business Central consultants to support your business-specific needs.
A partner who understands your industry will be ready to customise the ideal solution for your business.
3. Proven Track Record
If a Business Central implementation partner has helped others like you succeed, chances are they can do the same for you. Ask for case studies, testimonials, or references of their previous Business Central projects. It’s also a great way to verify their claims and get insights into their expertise, reliability, and ability to meet deadlines.
4. End-to-End Solutions
It’s best to look for a partner that offers end-to-end solutions for implementing Business Central. When you have one partner for all steps, from discovery and planning, customisation, integration, training and go-live support, to ongoing optimisation, you can expect fewer delays, clearer communication, and better outcomes.
5. Customisation and Integration Skills
This is perhaps the most critical factor when choosing a Microsoft Dynamics 365 Business Central implementation partner, as every business has unique needs.
In order to reach the maximum potential of an ERP system like Business Central through its highly customisable and flexible capabilities. Their team must also include Dynamics 365 Business Central consultants with industry-specific experience to customise a solution for your industry’s relevant problems.
Whether you want to integrate Business Central with Power BI, Shopify, or Office 365 Suite, Brookland Solutions’ team excels at adapting the system to fit your business model.
6. Post-Implementation Support
Post-implementation support and training are as important as making the system ready to go live. A reliable Business Central implementation partner will be ready to offer ongoing support, with training, troubleshooting, and updates to make sure your system continues to deliver consistent performance and value.
Before You Commit, Here’s A Checklist of Questions to Ask
- Are they a certified Microsoft Partner?
- Which industries do they cater to? Do they have relevant industry experience?
- Do they have a proven record working with projects similar to yours?
- Will they offer Microsoft Dynamics 365 Business Central support and training post-implementation?
- Can they scale the customised solution as your business grows?
- Do they offer fixed pricing or charge you on time and materials?
Brookland Solutions as Your Microsoft Business Central Partner – We Tick All the Boxes
Implementation is just the beginning of the journey. You need a reliable partner that supports you in the long run. This may make the decision of choosing the right Business Central implementation partner even tougher, but with Brookland Solutions, it doesn’t have to be that way.
With over two decades of experience, we’ve supported SMEs across multiple industries, including manufacturing, wholesale and distribution, property, services, food and beverages, and arts and entertainment. We take immense pride in our excellent customer service, with our skilled Dynamics 365 Business Central consultants always at hand to support you with the simplest or complex processes. We’re based in Surrey, but our nationwide support means we’re only ever a call away.
We don’t just sell ERP solutions, we’re here to build relationships and make them last for a long time. If you’re ready to make the switch with us, contact us for a quick demo and learn how we can help your business.
