Unlocking ERP Success: Why Choosing the Right Implementation Partner Matters More Than You Think

When gearing up for a new ERP solution, organisations usually zero in on the software. They dedicate months crafting an exhaustive ERP requirements document, sifting through a dozen vendor options, investing days or even weeks in software demos and seeking industry-specific references from vendors. Surprisingly, they often allocate less than 10% of their time to assessing potential ERP implementation partners. 

But is this the winning formula for project success?

Whether we talk about the best possible system or a less effective solution, at the end of the day software is nothing more than software. Even the most expensive ERP solution in the world can’t modernise your business processes, put your customers at the centre of all you do, or update the mindset of your internal teams.

A strong and competent implementation partner is crucial if you want to turn a good ERP solution into a successful implementation.

Here are 7 aspects to consider in your partner selection process.

1 – Industry focus.

Does the partner deliver the rights (industry) add-ons? Do they understand your business? Speak your language? And are they long-term committed to your industry?

2 – Company culture.

Are they proactive or reactive? Transparent or closed? Formal or informal? Centralised or de-central? Does that all fit with your own internal culture?

3 – Quality of employees.

What is the quality of the employees? How experienced are they? Are they familiar with your industry? Remember to check out not only the pre-sales people but also the proposed implementation team – and their support staff!

4 – Courage.

How courageous are the partner’s employees? Are they able to suggest innovative ideas that are relevant to your business? Are they capable of thinking outside the box? Do they inspire you?

5 – Implementation methodology.

Does the partner deploy a structured implementation methodology? If so, what does it look like? What do their existing customers think of that?

6 – Change management.

Does the partner offer structured change management skills? Are they able to also support your management team in this change process?

7 – References.

Does the partner have sufficient existing customers in your industry? Are these customers happy with their choice? Would they select the same partner again?

Remember: a great implementation partner can make your chosen ERP solution a success. If you don’t take the time to choose the right partner for your business, you can expect to have problems!

Need something bespoke for your industry requirements? Better customer-focused support?

Get in touch: https://bit.ly/3k71yLx

March 5, 2024


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