Empowered for Business Central : Complaint Management
The Empowered Complaint Management functionality is part of the Empowered suite of tools for Microsoft Dynamics 365 Business Central.
With Complaint Management, users can:
- Define the type (e.g., product quality, billing, shipping), status (e.g., open, solved, closed), and priority level for each complaint or non-conformity
- Set different status steps per complaint type
- Add comments, link documents, and assign tasks to employees
- Contain all the information about the complaint in the complaint card
- Track all interactions with the complaint contact
The Complaint Management feature is available in Empowered for Retail & Professional Services.
If you’d like to discuss more about how Empowered for Business Central can revolutionise your business, reach out today to Brookland Solutions for a no obligation discussion. Get in touch!
July 3, 2024
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