Empowered for Business Central : Complaint Management

The Empowered Complaint Management functionality is part of the Empowered suite of tools for Microsoft Dynamics 365 Business Central.

With Complaint Management, users can:

  • Define the type (e.g., product quality, billing, shipping), status (e.g., open, solved, closed), and priority level for each complaint or non-conformity
  • Set different status steps per complaint type
  • Add comments, link documents, and assign tasks to employees
  • Contain all the information about the complaint in the complaint card
  • Track all interactions with the complaint contact

The Complaint Management feature is available in Empowered for RetailProfessional Services.

If you’d like to discuss more about how Empowered for Business Central can revolutionise your business, reach out today to Brookland Solutions for a no obligation discussion. Get in touch!

July 3, 2024

RECENT POSTS

Project Fails – How and Why?

July 15, 2024|

IT projects can fail for a variety of reasons. Some statistics say they fail more often than they succeed! Studies tend to show the same reality: projects very often fail. They run late. [...]

Empowered for Business Central : Rental Management

July 10, 2024|

Rental Management is a feature that enhances the capabilities of Microsoft Dynamics 365 Business Central. With Rental Management, users can: Efficiently manage rental resources, whether numbered or non-numbered. Organize rental resources into [...]