Empowered for Business Central : Complaint Management

The Empowered Complaint Management functionality is part of the Empowered suite of tools for Microsoft Dynamics 365 Business Central.

With Complaint Management, users can:

  • Define the type (e.g., product quality, billing, shipping), status (e.g., open, solved, closed), and priority level for each complaint or non-conformity
  • Set different status steps per complaint type
  • Add comments, link documents, and assign tasks to employees
  • Contain all the information about the complaint in the complaint card
  • Track all interactions with the complaint contact

The Complaint Management feature is available in Empowered for RetailProfessional Services.

If you’d like to discuss more about how Empowered for Business Central can revolutionise your business, reach out today to Brookland Solutions for a no obligation discussion. Get in touch!

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