Empowered for Business Central : Complaint Management
The Empowered Complaint Management functionality is part of the Empowered suite of tools for Microsoft Dynamics 365 Business Central.
With Complaint Management, users can:
- Define the type (e.g., product quality, billing, shipping), status (e.g., open, solved, closed), and priority level for each complaint or non-conformity
- Set different status steps per complaint type
- Add comments, link documents, and assign tasks to employees
- Contain all the information about the complaint in the complaint card
- Track all interactions with the complaint contact
The Complaint Management feature is available in Empowered for Retail & Professional Services.
If you’d like to discuss more about how Empowered for Business Central can revolutionise your business, reach out today to Brookland Solutions for a no obligation discussion. Get in touch!
July 3, 2024
RECENT POSTS
Business Central – Enhanced Customer Document Layout for Service Management
Businesses deal with multiple customer and vendor contacts who are responsible for different areas of operation. For example, accountants, purchasers, and warehouse staff. Because their interests typically differ, you'll probably want to generate [...]
Business Central – View App Compatibility
By reporting the compatibility between the base application and other apps installed on an environment in the admin centre, administrators can better prepare for changes and avoid potential problems during upgrades. Environment [...]
Business Central – Access Report and Request Metadata in Word Layouts
Similar to Excel layouts, from April 2025 you can now access report and request metadata in a Word layout without the need to encode this information in the report dataset. This enhancement makes [...]
